Privacy Policy

Who we are

Website operator and data controller:
SKRYNNIK IMPORT & EXPORT DOO
Trg Božane Vučinić 10/1
81000 Podgorica, Montenegro
Contact e-mail: info@siemoto.me

What Personal Data We Collect

We collect only the personal data necessary for the operation of our business and the performance of contracts.
This may include:
first and last name,
billing and delivery address,
phone number,
e-mail address,
order details and purchase history,
communication related to orders or inquiries.
We do not create user profiles for marketing purposes and do not collect sensitive personal data.

How We Collect Personal Data

Personal data is collected when you:
place an order through the Website,
contact us by e-mail or contact form,
communicate with us regarding delivery, payment or warranty matters.

Purpose of Data Processing

We process personal data exclusively for legitimate business purposes, including:
processing and fulfilling orders,
issuing invoices and accounting documents,
organizing product handover or delivery,
handling warranty, claims and legal obligations,
responding to customer inquiries,
complying with legal and tax requirements.
Personal data is not used for unsolicited marketing and not sold to third parties.

Legal Basis for Processing

Personal data is processed on the basis of:
performance of a contract (order and delivery),
compliance with legal obligations (accounting, tax, consumer law),
legitimate interest (customer communication and service),
consent, where required by law (e.g. cookies).

Data Sharing

We may share personal data only when strictly necessary, including with:
accounting and tax service providers,
state authorities when required by law,
postal service of Montenegro for delivery of small goods (where applicable).
We do not transfer personal data outside the EU/EEA unless required for legal compliance.

Data Retention

Personal data is retained:
for the duration of the contractual relationship,
for the period required by accounting and tax legislation,
for as long as necessary to resolve warranty or legal claims.
After the retention period expires, data is securely deleted or anonymized.

Cookies

Our Website uses technical cookies only, which are necessary for:
proper functioning of the Website,
operation of the shopping cart and checkout,
basic security and session management.
We do not use advertising, profiling or tracking cookies.
You can manage or disable cookies through your browser settings. Disabling cookies may affect Website functionality.

Your Rights

You have the right to:
access your personal data,
request correction of inaccurate data,
request deletion of data where legally permitted,
restrict or object to processing,
lodge a complaint with the competent data protection authority.
Requests may be submitted via e-mail to the contact address above.

Data Security

We apply appropriate technical and organizational measures to protect personal data against unauthorized access, loss or misuse.

Changes to This Policy

We reserve the right to update this Privacy Policy when required by law or changes in business operations. The updated version will always be available on this Website.