Privacy Policy
Who we are
Website operator and data controller:
SKRYNNIK IMPORT & EXPORT DOO
Trg Božane Vučinić 10/1
81000 Podgorica, Montenegro
Contact e-mail: info@siemoto.me
What Personal Data We Collect
We collect only the personal data necessary for the operation of our business and the performance of contracts.
This may include:
first and last name,
billing and delivery address,
phone number,
e-mail address,
order details and purchase history,
communication related to orders or inquiries.
We do not create user profiles for marketing purposes and do not collect sensitive personal data.
How We Collect Personal Data
Personal data is collected when you:
place an order through the Website,
contact us by e-mail or contact form,
communicate with us regarding delivery, payment or warranty matters.
Purpose of Data Processing
We process personal data only for the purposes described in this Privacy Policy, including:
processing and fulfilling orders,
issuing invoices and accounting documents,
organizing product handover or delivery,
handling warranty, claims and legal obligations,
responding to customer inquiries,
complying with legal and tax requirements,
analysing Website usage and improving the Website, where you have provided consent.
Personal data is not used for unsolicited marketing and not sold to third parties.
Legal Basis for Processing
Personal data is processed on the basis of:
performance of a contract (order and delivery),
compliance with legal obligations (accounting, tax, consumer law),
legitimate interest (customer communication and service),
consent, where required by law (e.g. cookies).
Data Sharing
We may share personal data only where necessary, including with:
accounting and tax service providers,
state authorities where required by law,
postal and delivery service providers where required to fulfil an order,
website analytics and technical service providers, where applicable and subject to the appropriate legal basis.
We do not sell personal data.
Where we use third-party service providers, including website analytics or technical service providers, personal data may be processed in accordance with their applicable terms and privacy safeguards. We use such services only where necessary for the operation, security, improvement or legal compliance of the Website, and where required, based on user consent.
Data Retention
Personal data is retained:
for the duration of the contractual relationship,
for the period required by accounting and tax legislation,
for as long as necessary to resolve warranty or legal claims.
After the retention period expires, data is securely deleted or anonymized.
Cookies
Our Website uses cookies and similar technologies to ensure the proper functioning of the Website and, with your consent, to analyse website traffic, improve the user experience and enable certain third-party services.
We use necessary cookies for the proper functioning of the Website, including the operation of the shopping cart and checkout, security and session management, language selection and remembering your cookie consent preferences. Necessary cookies are always active because they are required for the Website to function properly.
With your consent, we may also use functional, analytics, performance and advertising cookies. These may be used to provide additional Website features and embedded content, understand how visitors interact with the Website, measure Website performance and measure advertising-related interactions and conversions.
For website analytics, we use services including Google Analytics and Microsoft Clarity. These services may process information about Website usage, such as page views, traffic sources, device and browser information and interactions with Website content. Analytics cookies are used only with your consent.
The Website may also contain embedded content provided by third-party services, including YouTube. Such services may use cookies or similar technologies where applicable and subject to your consent.
You can accept all cookies, reject non-essential cookies or manage your preferences at any time through the Website’s cookie consent settings. You can also manage cookies through your browser settings; however, disabling necessary cookies may affect Website functionality.
More detailed and up-to-date information about the cookies used on this Website is available in our Cookie Policy.
Your Rights
You have the right to:
access your personal data,
request correction of inaccurate data,
request deletion of data where legally permitted,
restrict or object to processing,
lodge a complaint with the competent data protection authority.
Requests may be submitted via e-mail to the contact address above.
Data Security
We apply appropriate technical and organizational measures to protect personal data against unauthorized access, loss or misuse.
Changes to This Policy
We reserve the right to update this Privacy Policy when required by law or changes in business operations. The updated version will always be available on this Website.