Name and surname *

First

Last

Residential address *

Please enter your full residential address for warranty processing.

Phone / WhatsApp (messages only)

E-mail *

PRODUCT DETAILS *

Scooter
Spare part / accessory

VIN / Serial

Model / product name *

Serial number / VIN (for scooters, if applicable)

Date of purchase *

Invoice number *

Enter the invoice number from your receipt

Description of the defect *

Please describe the observed issue in detail

When was the issue first noticed *

Regular maintenance *

Was the product maintained in accordance with the manufacturer’s instructions?

Paragraph Text

Maintenance may be performed at any qualified service centre

Customer Declaration

I confirm that the information provided is accurate and that this claim is submitted under the statutory two-year legal guarantee. I agree that the product may be subject to technical inspection, where necessary, in order to determine the existence of a defect or lack of conformity.

Confirmation *

I agree with the declaration

Place *

Enter the place of claim submission

Date *

Enter the date of claim submission

Note

This form constitutes a request to exercise rights under the statutory legal guarantee and does not prejudge the outcome of the procedure. The claim will be resolved in accordance with applicable law, the Seller’s sales terms and the technical assessment.